Brand: Hussain Rehar (Online Store)
At Hussain Rehar, we are committed to delivering a seamless and refined shopping experience. From placing your order to final delivery, our team is here to assist you every step of the way.
1. Customer Support Channels
- Calls
We aim to respond within 24 hours on working days. During launches and sale periods, responses may take slightly longer.
2. Order Processing
Order confirmations will be sent via Email/Whatsapp within 24–48 hours along with processing time:
- Unstitched / PRET / RTW: 24–48 hours
- Luxury Pret: 4–5 weeks
- Formals: 8–12 weeks
- Bridals: 12–15 weeks
Orders are carefully prepared and quality-checked before dispatch. Tracking details will be shared once shipped.
3. Shipping Policy
- Local delivery: 2–3 business days after dispatch
- International delivery: 5–10 business days (depending on shipping method)
- Delivery charges calculated at checkout
- Delays may occur due to weather, logistics, or customs
Note: Customs duties depend on the destination country. Customers are responsible for paying these charges. No refunds will be issued if duty is refused.
4. Cancellation Policy
Paid orders can be cancelled within 24 hours of confirmation.
5. Complaint Policy
- All complaints are handled on priority
- Resolution time: 2–5 working days
Complaints must be reported within 48 hours of receiving the parcel with order details and images.
Note: Respectful communication is expected. Abusive behavior will not be tolerated.
6. Exchange Policy
Exchange is only possible under these conditions:
- Request within 48 hours
- Item must be unused with original packaging
Valid reasons:
- Size issue
- Defective item
- Incorrect item
Exchanges depend on stock availability. Return shipping is paid by the customer.
- No exchanges for Luxury Pret, Formals, or Bridals
7. Return & Refund Policy
Refunds are only offered for defective or incorrect items.
- Processed within 5–7 business days
- Refund via original payment method
8. Product Information
- We strive to display accurate colors and details
- Slight variations may occur due to lighting/screens
- Size charts are available on product pages
9. Privacy Policy
Your data is handled securely and used only to process orders and improve your experience.
A Note to Our Customers
We value respectful communication and appreciate your cooperation.
Policy Updates
Hussain Rehar reserves the right to update these policies anytime.